Last Updated: October 28, 2026
At Sri Rama Notebook, we aim to understand our customers’ requirements clearly and provide stationery and printing solutions according to the agreed specifications. This Refund Policy explains how cancellation, refund, replacement and product-related concerns may be handled for customized products and bulk orders.
Our products and services include customized notebooks, account books, diaries, wiro notebooks, notepads, branded pens and printing solutions for businesses, institutions, distributors, promotional agencies and bulk buyers.
Many of our products may be customized according to customer requirements, including size, paper, page layout, binding, cover design, branding, printing and order quantity.
Because customized products may be prepared specifically for an individual order, cancellation, return, replacement and refund requests are subject to the agreed order terms and applicable law.
Customers should carefully review product specifications, artwork, quantities and other order details before approving production.
If you need to cancel an order, please contact us as soon as possible using the contact details provided below.
Cancellation requests will be reviewed according to the current status of the order and the terms agreed at the time of confirmation.
Before production begins: A cancellation request may be considered, subject to the agreed order terms and any applicable costs already incurred.
After production begins: Cancellation may be restricted because materials, printing or manufacturing work may already have been undertaken.
After dispatch or delivery: Any cancellation or return request will be reviewed according to the applicable order terms and legal requirements.
Please do not assume that an order has been cancelled until you receive confirmation from our team.
Refund requests may be reviewed in circumstances such as:
An order is cancelled and a refund is due under the agreed terms.
A payment has been made incorrectly or duplicated.
A confirmed order cannot be fulfilled and a refund is agreed upon.
A product has a verified defect or material discrepancy from the approved specifications, and a refund is determined to be an appropriate resolution.
Each request will be reviewed individually based on the order details, supporting information, payment records and applicable legal requirements.
Nothing in this policy removes any refund or other rights that customers may have under applicable law.
If you receive a product that appears damaged, defective or materially different from the confirmed order specifications, please contact us promptly.
To help us review the issue, provide:
Your name and contact details
Order or invoice reference, if available
A description of the issue
Clear photographs or other supporting evidence, where relevant
Details of the confirmed specifications and the product received
We will review the information and discuss an appropriate resolution, which may include a replacement, correction, refund or another remedy depending on the circumstances and applicable law.
Customized and made-to-order products may not be suitable for resale to other customers. For this reason, returns may be restricted where a product has been manufactured according to the customer’s approved specifications and contains no qualifying defect or discrepancy.
However, restrictions on returns or refunds will not apply where they would conflict with mandatory consumer rights or other applicable legal requirements.
Please confirm any product-specific return conditions before approving a customized order.
To request a refund, contact Sri Rama Notebook with your order details and the reason for your request.
Our team may ask for additional information to verify the payment, order status or reported issue. Once the request has been reviewed, we will communicate the decision and any applicable next steps.
Where a refund is approved, the refund method and processing timeline will be communicated to the customer. The time required for the funds to appear may depend on the payment method and the relevant bank or payment provider.
Some customized or bulk orders may require an advance payment, depending on the commercial terms agreed before order confirmation.
The treatment of an advance payment in the event of cancellation will depend on the agreed order terms, the work already undertaken, applicable costs and relevant legal requirements.
Customers should clarify advance payment, cancellation and refund conditions with our team before making payment.
If you need to change a product specification, artwork, quantity or delivery detail after submitting an order, contact us as soon as possible.
Changes will depend on the production status and feasibility. Additional costs or changes to the delivery schedule may apply, subject to agreement between the customer and Sri Rama Notebook.
Once artwork or product specifications have been approved and production has started, some changes may no longer be possible.
For cancellation, refund, replacement or product-related concerns, please contact us using the details below.
Business Name: Sri Rama Notebook
Email: [email protected]
Phone: +91-8522818651
Address: Nr Gantalamma Temple, Jandapanja Road, Mangalavaripeta, Rajahmundry, Andhra Pradesh 533101, India.
Please include your order reference and a clear description of your concern so we can review your request efficiently.
Sri Rama Notebook may update this Refund Policy when our business practices, order processes or legal requirements change.
Any revised policy will be published on this page with an updated “Last Updated” date. We encourage customers to review the policy before placing an order.
This Refund Policy should be read together with our Terms and Conditions and Privacy Policy.
